Percakapan Bahasa Inggris Sehari-hari

Belajar Percakapan Bahasa Inggris Sehari-hari

Dalam belajar bahasa inggris diperlukan banyak praktek dan praktek. Apalagi bahasa inggris itu merupakan sebuah skill atau keterampilan bukan knowledge (pengetahuan).

Silahkan anda praktekkan percakapan bahasa inggris sehari-hari dibawah ini yang dilengkapi file mp3, guna mempermudah anda dalam belajar.

Listen to the following conversation and then pay attention!!
Situation : a telephone conversation between a hotel receptionist and a person trying to make a booking. The line is bad but the receptionist has the telephone skills to deal with this problem.

Hello and welcome to this “Learn English” professional recording, brought to you by the British Council. To find out more and to access language activities and audio scripts, visit our Learn English website at www.britishcouncil.org/learnenglish

CONFIRMING A HOTEL BOOKING
Receptionist : Good afternoon, Orion Hotel, how may I help you?
Customer : I’m ringing to confirm a booking I made a week ago. I was expecting an email but I haven’t received anything.

Receptionist : I’m sorry the line is rather bad, would you mind repeating that, please?
Customer : Yes, I made a reservation on your website under the name of Coutts. George Coutts.
Receptionist : Could you spell your surname for me, please?
Customer : Yes, that’s C-O-U-T-T-S
Receptionist : And when was the reservation for?
Customer : July the 23rd to the 29th
Receptionist : Sorry, did you say the 21st?
Customer : No, the 23rd

Receptionist : Let me just check if we have your details on the system. Ah… yes, here we are.
Customer : I put down one double and one single room, but I wonder if I could change that.
Receptionist : I’m terribly sorry I didn’t quite catch that. Would you mind speaking up a little?

Customer : Yes, I wanted to change the number of rooms. Is it possible to have two doubles instead of a single and a double?

Receptionist : Let’s see…oh hold on a moment. I’ve got someone on the other line. (Speaks to other customer) yeah, yeah…would you mind if I rang you back. I’m just dealing with a reservation. Thanks

Customer : Sorry?
Receptionist : Yes, sorry about that Mr. Coutts, I’m just getting your booking details up now. Yes, we do have another double available for those nights. Was there anything else?

Customer : Well, I wanted to know if you did vegetarian food for the evening meal. It wasn’t clear from the website.

Receptionist : Yes, we do, but by prior arrangement. But now you’ve requested it, I’ll put that down in the booking. How many people was that for?

Customer : Just myself
Receptionist : Very good. Anything else?

Customer : Well, we’ve got a very early return flight on the 30th, so we’ll need an alarm call at about 5.30, I should think

Receptionist : No problem sir, I’ll arrange that now. Was that all?
Customer : I think so

Receptionist : So you’d like two double rooms for the nights of 23rd to the 29th July inclusive, vegetarian provision for one and an early morning call on your departure. Is that correct?

Customer : That’s right
Receptionist : If we can help you with anything else, just give us a ring. We look forward to seeing you in July.

[source: www.britishcouncil.org]

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